Artisanal Aqua
Orders are processed and delivered within 3 to 5 business days. Shipping is calculated at checkout based on destination and order size.
Because we ship glass, every order is packed with protective dividers and cushioning. You will receive tracking by email once your order is on its way.
Our products are consumable and bottled in glass, so we do not accept change of mind returns. What we do cover is breakage in transit.
If bottles arrive broken, we issue a partial refund proportional to the number of bottles broken. For example, if 3 bottles in a case of 12 arrive broken, we refund the value of those 3.
To file a breakage claim, send unedited video evidence to support@artisanalaqua.com within 48 hours of delivery. The video must show the sealed package being opened and the broken bottles in one continuous, uncut take.
We require video rather than photographs because still images can be convincingly altered by AI. A single, continuous opening video lets us verify the claim and protects against manipulated or fraudulent proof. Claims based on photographs alone cannot be accepted.
The 48 hour claim window, refund method, and carrier-specific terms are placeholders. Confirm before launch.
